Support

Subscriptions are managed by Apple, not by us, so cancelling happens in your Apple Account:

1. Open Settings on your iPhone and tap your name at the top.
2. Tap Subscriptions.
3. Tap SwimTune, then Cancel Subscription.

You keep Pro access until the end of the period you already paid for. Deleting the app does not cancel a subscription.

The app checks your subscription when it starts and when you bring it back to the foreground. Send it to the background and reopen it, and the Pro features should unlock.

If that doesn’t do it, open You → Subscription and tap Restore Purchases. Still stuck? Email us with the Apple Account you purchased with and we’ll sort it out.

Refunds for App Store purchases are handled by Apple, and we have no way to issue them ourselves. Request one at reportaproblem.apple.com.

Recording and importing workouts, your full history and analytics, training load, and the recovery and readiness signals — all free, with no subscription and no time limit.

Pro adds the AI parts: generated training plans that adapt as you swim, the coach chat and daily briefing, session adaptation, and race preparation.

Health permissions are granted per data type, and it’s easy to miss one. Check what SwimTune is allowed to read:

1. Open the Health app.
2. Tap your profile picture, then Apps & Services.
3. Tap SwimTune and turn on Workouts and Heart Rate.

Then reopen SwimTune. Imported swims appear in your history within a few seconds.

Yes. Health access is optional and the app works without it. Log your swims by hand and everything else behaves the same. You can withdraw the permission at any time in the Health app.

Open You → Settings → Delete Account in the app. This removes your profile, workouts, plans and coach conversations from our systems.

In the European Union, in Frankfurt. The full picture, including which providers are involved and what happens when the AI coach generates a plan, is in our Privacy Policy.

Planned sessions travel from the iPhone to the Watch, so both apps need to be installed and the two devices paired and in range. Open SwimTune on the iPhone first, then on the Watch.

If the session still doesn’t appear, force-quit both apps and reopen them — that re-establishes the connection.

Swims transfer when both apps are open and the devices are in range. Bring your Watch near your iPhone and open SwimTune on both.

Your swim isn’t at risk in the meantime: watchOS also saves it to Apple Health, so SwimTune imports it from there even if the direct transfer fails.

Length detection is done by watchOS, from your wrist movement. It struggles with an unusual turn, a long glide off the wall, or a pool length set incorrectly.

Check the pool length before you start a session, and give a firm push-off, because that’s the movement the watch reads as a turn. You can correct any workout by hand afterwards in its detail screen.

The Swim Score counts only swims recorded since you created your profile, so imported history doesn’t inflate it. Until your first swim with SwimTune there’s nothing to score, and it shows a dash rather than a misleading zero.

Your imported swims still count everywhere else: history, volume, training load and the analytics.

It shouldn’t be — SwimTune reads the activity type from Apple Health and keeps swims, open water and cross-training apart. If you see one described wrongly, please tell us, with the date of the workout and where you saw it.

Plans adapt. Sessions you complete, paces you actually hold, weeks you miss, and your recovery all feed the next block. Plan → Why This Plan explains the reasoning behind the version you have.

To change direction — a new goal, different availability, a race on the calendar — use Plan → Adjust Plan.

Both are welcome, at support@swimtune.com. SwimTune is built by a small team and user reports genuinely shape what gets fixed and built next.